Photo:Getty
Getty
When a woman named Caitlinshared a heart-wrenching dilemmaon Tiktok, her followers came through for her.
When she called the company to help her dad get the money back, she says she was told, “So sorry for your loss. But since your mother did not purchase Carnival Cruise protection, it’s gonna cost you $1,371 to cancel this booking.”
Caitlin says she was also given an email address to contact with her mother’s death certificate, but was told it might take up to 30 days to get a response.
“So because my mother unexpectedly passed away without purchasing Carnival Cruise Protection, my dad is going to be out $2,134,” she says. “How is that okay?”
“You’re a multibillion-dollar company, but how is that okay? Please help me,” she adds.
Carnival Freedom cruise ship.Carnival Cruise Line
Days later, Caitlinshared an updateon TikTok, revealing that the viral post had gotten Carnival’s attention.
“I just want to say thank you to everyone that tagged them, commented, shared, liked. It did blow up and we did get their attention," she says in the follow-up video.
“For everyone that told me to reach out to John Heald, thank you,” she adds. “He was a great help, and he was very quick and empathetic, and he had actually lost his mom a couple months ago. So I think he was feeling some type of way about it as well.”
Caitlin says she also heard from an executive resolutions officer for Carnival named Julia, who said Caitlin’s dad would be getting a full refund in one to three business days.
“It’s very overwhelming just because it happened so quick. But yeah, so Carnival is doing the right thing and going to help my dad. And I’m just very appreciative.”
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“She was so beautiful,” she said. “I miss her so much, and I cannot thank everyone and Carnival enough for helping us out and remove some stress.”
source: people.com
